/  VisitAccessibility

[ Accessibility ]

Hyphen is committed to providing and improving our service to people with a disability.

Hyphen aims to be a safe and accessible space for all.  We hope that the below information will be helpful in planning your visit to the venue.  If you have any questions or requests regarding accessibility, please contact our team on 02 6022 9330 prior to your visit.

Accessible parking

There is accessible parking available between The Cube Wodonga and the council offices and in the car park off Havelock Street.  See our map here.

The closest bays are about 50m from the Hyphen entrance. There is a paved footpath between the car park and the main entrance to Hyphen which is all ground level.

Public transport

Hyphen is located directly across from the Water Tower bus stops on Hovell St and High St, Wodonga.

Plan your trip via Journey planner - Public Transport Victoria (ptv.vic.gov.au)

There is a pelican crossing (pedestrian crossing with lights) to help cross Hovell St from Woodland Grove to the Cultural Precinct. There are truncated domes and a paved surface surrounding the Hyphen entrance.

Drop-off zone

There are two drop-off only parking spaces located on Hovell St, about 20m from the front entrance.  Please note, there is no access ramp from the kerb on to the pavement from these car parks and they are a standard size. It is advised you do not leave your car in these parks. Fines can apply.

About the venue 

The front entrance to Hyphen (off Hovell St) is accessible through two sets of glass automated doors.  

A customer service desk is located in the foyer to the left, after passing through the front doors. All Hyphen staff wear name tags and are available to assist with any enquires.

Hyphen is located across two floors via two lifts or a staircase with a handrail.  Each floor is a single level with no further steps and wide internal walkways. There are two lifts in the building, one located near the service desk in the foyer and a larger lift is available on the eastern side of the building, near the ground floor bathrooms.

On the ground floor you will find:

  • Reception desk;
  • Retail space;
  • Library;
  • Public computers;
  • Study, meeting spaces and reading nooks;
  • Gaming booths;
  • Wodonga Family History research area;
  • Justice of the Peace service from 12pm to 2pm Monday to Friday;
  • Community Studio;
  • Bathrooms (male, female and an accessible bathroom), and;
  • A kitchenette with access to hot and cold water and microwave.

On the upper floor you will find:

  • Sound and Tech studios;
  • Creative Studio where an artist in residence could be practising;
  • Three meeting rooms;
  • Four gallery spaces (Artspace, Playspace, Community and Hallway);
  • Outdoor sculpture terrace; and,
  • Bathrooms (male, female and an accessible bathroom with a shower).


Hear detailed descriptions of artworks in some of Hyphen’s exhibitions.  Artworks which have audio descriptions are marked with a braille indicator featuring a QR code.  QR codes can be scanned with a smart phone, or an ipad can be borrowed from the front desk.


Flooring in Hyphen varies between each area.

The ground floor is covered by three main materials, a recycled plastic flooring and natural tones of carpet and vinyl.

The library space and meeting rooms are covered in carpet, while you will find floorboards upstairs throughout the galleries and vinyl flooring across the wet-areas such as the Creative Studio and Community Studio.

Tables and seating 

There are a number of different styles of tables and seating to suit all needs. A variety of chairs, including some with backrests and armrests are available throughout the space. Although staff monitor spaces to keep walkways clear, scattered furniture can be found in the library spaces.

Accessible toilets

There is an accessible toilet on both the ground and upper floor.

Both accessible toilets are unisex and include:

  • A manual door opening inward;
  • Grab bars to the left and behind toilet;
  • Basin height of  830mm;
  • Toilet height of 470mm; and,
  • Baby change area.

The upper floor accessible toilet also includes a walk-in shower.

Each of the other public toilets, also include an ambulant cubicle.

A hoist is available in the accessible toilet at The Cube Wodonga if required. Weekend access to this facility is via Ploughmans café from 7am-2pm. 

Guide dogs and service dogs

Guide dogs and service dogs are welcome in the venue.  Please speak to someone at the service desk if you would like water for your guide dog.

Hearing loop

A WiFi hearing augmentation system is installed in certain areas.  Receivers are available from the front desk or via the WaveCast App.

Braille maps

Braille maps are available at the service desk to assist you in finding your way around the venue.

Noise sensitivity

Please note, that while Hyphen is a library space, there are times when there will be a lot of people in the space and it may be noisy. Busy times are generally during school holidays, after school hours and while public programs and events are on.

Some exhibition spaces may also have soundscapes as part of the display.

Please contact us prior to your visit if you would like further information on the best time to visit.

Hidden Disabilities

Many of Hyphen’s staff have undertaken training to support people with non-visible disabilities. 

Please don’t hesitate to ask our staff if you need individual support in our venue. 

Accessible resources

Large print books and audio books are available for loan with your library membership or can be used within the library space.

Hyphen has a range of books specially formatted for people with dyslexia.  The books are printed with a font designed to alleviate some of the difficulties typically reported by readers with dyslexia.  Titles are available in the Junior Fiction section and are recognisable by their yellow stickers on the spine of the book.

Our online library platform Borrow Box has ebooks and eaudio books with several accessibility features.

  • Dyslexic Users: A special font is available on IOS and Android eBook reader which makes text more readable for dyslexic users
  • Adjustable Player Speed: Everyone listens differently and with playback speed options, you can enjoy eAudiobooks your own pace.
  • Visually Impaired Users: The entire app is optimised to work with Apple’s VoiceOver functionality.

BorrowBox uses the built-in screen reader to provide meaningful auditory descriptions of each on-screen element.

This also includes an optimised eBook experience for the visually impaired.

For other online platforms such as our Languages Other Than English collection and their accessibility features, please visit our online resources page.